An alternative, flexible and cost effective dispute resolution service that can take place before, during and after arbitration

What is Mediation?

Mediation is a flexible and cost effective process conducted confidentially in which a neutral person actively assists parties in working towards a negotiated agreement of a dispute or difference, with the parties in ultimate control of the decision to settle and the terms of resolution.

The Benefits

  • Flexible process
  • Cost effective
  • Confidential
  • Conducted when and where you like, at your pace
  • No time limits
  • You are in control of the process
  • You can leave the process at any time
  • Decisions are made by the parties, not the mediator
  • It can occur before, during or after arbitration

The Stages

Mediation can occur before, during and after arbitration. Both parties must want to participate in the mediation process. Parties can choose a mediator from the ICA panel or they can ask the ICA to choose one on their behalf.

Mediation consists of five key stages:

  • Step 1 - Preparation Before mediation begins you will be asked to submit a brief statement highlighting the issues in dispute.
  • Step 2 - Opening On the day of the mediation each party will have their own private room with a third room available for meetings requiring both parties. Both parties may be encouraged to deliver an opening statement to outline the dispute.
  • Step 3 - Exploration The mediator explores the details of the dispute with each party separately, encouraging them to look at the dispute in a different light and to explore creative solutions.
  • Step 4 - Negotiation Once a possible solution is being discussed by either or both parties the mediator may encourage the parties to negotiate a settlement and will act as a facilitator.
  • Step 5 - Settlement If both parties agree to a settlement then a settlement agreement is drafted and signed.

Sign up for our Newsletter

ICA’s newsletter brings you the latest news from our company and provides details of our upcoming events. We will send the newsletter roughly once a month and you can unsubscribe at any time. See our Privacy Policy for more information on how we take care of your information. We will treat your information with respect. By clicking below, you agree that we may process your information in accordance with these terms.