Mediation is a flexible and cost effective process conducted confidentially in which a neutral person actively assists parties in working towards a negotiated agreement of a dispute or difference, with the parties in ultimate control of the decision to settle and the terms of resolution.
Mediation can occur before, during and after arbitration. Both parties must want to participate in the mediation process. Parties can choose a mediator from the ICA panel or they can ask the ICA to choose one on their behalf.
Mediation consists of five key stages: